Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Mandakani Perfumers
1. Introduction
Welcome to Mandakani Perfumers! These Terms & Conditions govern your use of our website mandakaniperfumers.in and the purchase of our products. By accessing our website and making a purchase, you agree to comply with these terms.
If you do not agree with any part of these terms, please do not use our website.
2. Eligibility to Use Our Website
- You must be at least 18 years old to place an order.
- You agree to provide accurate, complete, and up-to-date personal and payment information.
- Mandakani Perfumers reserves the right to reject orders, block access, or suspend accounts if any fraudulent or illegal activity is detected.
3. Products & Pricing
- All our attars, essential oils, and perfumery products are 100% natural and handcrafted.
- Prices listed on our website are inclusive of applicable taxes but exclusive of shipping fees (calculated at checkout).
- Prices may change without prior notice due to market conditions, raw material costs, or special promotions.
📌 Note: Due to the natural variations in raw materials, slight differences in fragrance or color may occur between product batches. This does not indicate a defect.
4. Orders & Payments
✅ We accept all major debit/credit cards, UPI, Razorpay, and COD (Cash on Delivery – for selected locations only).
✅ Once an order is placed, you will receive an email confirmation with order details.
✅ Orders cannot be modified once shipped.
📌 Order Rejection: Mandakani Perfumers reserves the right to cancel any order due to:
- Product unavailability.
- Inaccurate pricing or description errors.
- Suspicious transactions or potential fraud.
In case of a canceled order, we will refund the full amount to your original payment method.
5. Shipping & Delivery
📦 Domestic (India): Standard delivery takes 5-7 business days, express shipping takes 2-3 days.
🌍 International: Delivery times range from 7-14 business days (subject to customs clearance).
🔹 Tracking details are provided once your order is shipped.
🔹 Mandakani Perfumers is not responsible for delays caused by courier services, weather, or customs clearance.
🔹 Customers must provide a correct and complete shipping address. We are not responsible for lost shipments due to incorrect addresses.
For more details, visit our Shipping Policy.
6. Returns, Refunds & Cancellations
Due to the personal and hygiene-sensitive nature of attars and perfumes, we have a strict no-return policy except in the following cases:
✅ Damaged, defective, or incorrect product received.
✅ Leaked product during shipping (with valid video proof).
Return & Refund Process:
- Customers must email us at mandakaniperfumers@gmail.com within 48 hours of delivery with photos/videos of the issue.
- Upon approval, we will either replace the product or issue store credit/refund.
- Refunds are processed within 7-10 business days after verification.
📌 Refunds are NOT applicable for:
❌ Opened or used products.
❌ Minor variations in fragrance, color, or packaging.
❌ Orders placed by mistake or “change of mind” returns.
For full details, visit our Return & Refund Policy.
7. Intellectual Property Rights
All content on this website—including text, images, logos, product descriptions, and trademarks—belongs to Mandakani Perfumers and is protected under Indian and international copyright laws.
🔹 You may not copy, modify, distribute, or use our content without explicit written permission.
🔹 Unauthorized use of our brand name, product descriptions, or images will lead to legal action.
8. User Conduct & Restrictions
By using our website, you agree to:
✅ Use it for personal and lawful purposes only.
✅ Not attempt hacking, data theft, or any malicious activities.
✅ Respect our intellectual property rights and trademarks.
We reserve the right to terminate accounts, cancel orders, or take legal action if any fraudulent or unethical behavior is detected.
9. Privacy & Data Protection
🔹 We collect and store user information only for order processing, customer service, and marketing (with consent).
🔹 Your payment details are encrypted and processed securely via third-party payment gateways.
🔹 We do not sell or share your personal data with third-party advertisers.
For full details, read our Privacy Policy.
10. Limitation of Liability
Mandakani Perfumers is not liable for any:
❌ Personal allergies or skin reactions caused by our attars (we recommend patch tests).
❌ Losses, damages, or theft of packages after successful delivery.
❌ Technical glitches or temporary website downtime.
11. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by Indian law.
- In case of disputes, parties shall attempt to resolve the matter amicably. If unresolved, disputes shall be subject to the jurisdiction of Kannauj/Lucknow courts.
12. Updates to Terms & Conditions
Mandakani Perfumers reserves the right to update these terms without prior notice. Users are encouraged to review this page periodically.
Last Updated: March 2025
13. Contact Information
For queries related to these Terms & Conditions, reach out to us:
📧 mandakaniperfumers@gmail.com
